Privacy Policy

Collected information

When you complete a purchase online, return or exchange a product, ask to receive a catalog, or other similar situations, we collect the personal information you provide us, as your name, your billing and shipping address, your phone number, and your email address.

We also collect personal information when you subscribe to a mailing list, to our website, to contests or promotions, and when you answer a survey, send a comment, ask a question or make a formal complaint.

Moreover, when you visit our website or navigate on our online store, we receive automatically the IP address of your computer, which gives us information about your browser, your operating system

the domain name from which you accessed the website, the amount of time spent on our website and your browsing behaviour.

Consent

Therefore, we assume that you agree with the fact that we collect your personal information for the purpose explained above.

In addition, unless you refuse, we may send you email about our online shop, new products, offers and promotions if you subscribe to our newsletter or buy a product online.

But we will contact you only if you want to. You are free at any time to not receive our communications by clicking on the “unsubscribe” button at the bottom of our emails, by writing to us at: ­­­­­­­­­­­­­­­­info@naturmania.ca.

In any case, if, after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you may notify us at any time by contacting us at info@naturmania.ca or by mail to 270 Rue de Bordeaux, St-Augustin-de-Desmaures, QC G3A 2V2.

Age of consent

You declare to be the age of majority in your home town. If not, you can navigate on our website, but you cannot purchase any products. For any order, you need to ask to your parents to complete the order.

Personal information protection

By doing business with Naturmania, you agree to provide certain personal information to facilitate the transaction. Please be assured that this information is treated with the utmost care. The information collected during transactions is destroyed once the transaction is complete. We retain only a record of the transaction for accounting purposes. All other personal information is automatically destroyed.

Furthermore, we do not collect any personal data for statistical, profiling, advertising, or purchasing behavior analysis purposes. Therefore, when you subscribe to our newsletters, you do not need to provide any personal data.

We are committed to protecting the personal information you provide to us and recognize its sensitive nature. That is why we pledge not to retain any personal information about our customers. Furthermore, we pledge to take all necessary measures to properly protect transaction records.

Notwithstanding the foregoing, please be aware that the information we hold based on transaction records may be disclosed if required or mandated by law or a court order.

Third-party suppliers

In some cases, your personal information must be disclosed to our third-party suppliers such as, but not restrictively, payment gateways and other payment processors, our website host, emails transmission or other communications for our account, the organization of contests and promotions, or the analysis of the advertising strategy effectiveness.

Usually, our third-party suppliers will collect, use and disclose your personal information only if they need it to provide us their services. These suppliers are also bound by nondisclosure agreements and legal restrictions that govern their use of information, and they have no right to use or disclose this information for purposes other than the services they provide us or what is required by applicable law.

As a precaution, we recommend you to read attentively the Privacy Policy of our third-party suppliers in order to understand the way they use your personal information. Indeed, when you leave our website or you are driven to a third-party website or application, know that you are not governed by this Privacy Policy. Therefore, we do not assume the responsibility of third parties’ and suppliers’ Private Policy. This is the reason why we recommend you to read attentively their Privacy Policy.

Updates and agreement

We keep the right to modify this Privacy Policy at any time, so it is your responsibility to review frequently the effective date written above as the modifications will be effective after their publication on our website.

The use of our website is based on the agreement of this policy. If you do not want to accept the terms, do not access the website. By accessing the website, navigating on it and using the services offered, you acknowledge that you have read and agreed entirely our Privacy Policy.

To join us

If you want to access, correct, modify or delete information that we have about you, to make a formal complaint, or to get more information, please contact us by email at info@naturmania.ca or at our postal address: 270, rue de Bordeaux, St-Augustin-de-Desmaures, QC. G3A 2V2.